Fixing something
32 articles in 6 sections.
Trouble signing in
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Why has my code not arrived?
Wait for the timer, then tap Re-send code.
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My code is not working. What now?
Use the newest code. An older one stops working the moment you ask for another.
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I have changed my phone number. Can I keep my account?
Not from inside the app. Write to us before you lose the old number.
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I am not getting notifications
Two switches have to be on: your phone's, and the one in Settings.
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Why was I signed out?
Usually a reinstall or a very old session. Sign in with the same number.
Trouble with your profile or photos
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My profile changes are not saving
Usually a connection, sometimes a minimum you have dropped below.
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My photo will not upload
Check the connection, then try a different photo.
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I cannot get past a step in setup
Each step has one thing it is waiting for. Usually three photos.
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I entered the wrong date of birth
It cannot be edited in the app. Write to us.
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My photo check keeps failing
Light and framing, most of the time. There is a daily limit on tries.
Trouble with your gym or location
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My gym is not on the map
Move the map over it. If it is still missing, tell us where it is.
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Pull cannot find my location
Set it by hand on the map instead. Nothing is lost by doing that.
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The city under my name is wrong
It is the nearest named place to your spot. Move the spot to change it.
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My spot keeps moving back on its own
Your phone is still setting it. Place it by hand and it stays put.
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The gym filter row is missing
It needs a gym of your own to measure from.
Trouble with the Deck
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My deck is empty
Usually filters. Widen the distance and check Open to.
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My note or super like will not send
Either you have spent today's, or the wording was refused.
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Why am I seeing people who are not at my gym?
The deck reaches past your own gym on purpose.
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Undo is greyed out
You have spent today's. Two free, twenty on Plus, unlimited on Plus+.
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I am told my account is restricted
A person will look at it. Write to us.
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Why was I not offered my points today?
The offer comes once a launch, a few seconds in, and only while the day's points are still there.
Trouble with matches or messages
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A message will not send
Check the connection, then check the match still exists.
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A match has disappeared
Someone unmatched, blocked, or deleted their account.
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I cannot see who liked me
Faces on the People grid are blurred until you are on Plus.
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I cannot unsend a message
Hold the message. Only your own can be unsent.
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I am out of unmatches for today
Three a day free. Blocking is never capped.
Trouble with a payment or a subscription
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I paid and nothing arrived
Close and reopen Pull first. If it is still missing, write to us.
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How do I get a refund?
Write to us with the date and the amount.
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I was charged after cancelling
Check the date on the Subscription screen, then write to us.
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My tier is wrong
Check the Subscription row in Settings, then reopen the app.
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Can I pause my subscription?
No, but cancelling keeps everything until the term ends.
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Why does every plan button say Cancel Promo?
A promo code is running on your account. Cancel it first, then subscribe.